Shipping policy

Shipping Policy — Havenly

Last Updated: August 28, 2026

At Havenly, we are committed to providing a smooth and reliable shopping experience. Please review the information below to understand how we process and ship your orders.

Order Processing

All orders are typically processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping within the United States

We currently ship orders throughout the United States.

Standard Shipping:
Estimated delivery time: 3–7 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Free Standard Shipping is available on eligible orders. Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become active after your shipping confirmation is sent.

Delayed Orders

While we do our best to ensure timely delivery, delays may occasionally occur due to:

Severe weather
Carrier delays
High order volumes
Holidays
Incorrect or incomplete shipping information
Other circumstances outside of Havenly's control

If your order appears to be delayed, please contact our support team and we will be happy to assist you.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

Havenly is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible with your order details and tracking information so we can investigate the issue with the carrier.